our Terms and conditions

Cancellation Policy

Privacy Policy

Definitions

Kindred Skin Aesthetics Ltd may trade as KinDRed Skin^TM and Kindred Clinic.

Consultation

The charge for an initial consultation with Dr Hannah is £45. This modest consultation fee is in place to ensure we have enough time to complete a thorough medical, facial and skin assessment and recommendation. It is non-refundable and not redeemable against future treatments.

Refusal of Treatments

We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.

Please note that we do not provide treatments for anyone aged under 18 years.

Complaints

KinDRed Skin Aesthetics Ltd takes pride in the quality of its’ service and as such will try to resolve any complaints as quickly as possible.

Complaints about any aspect of KinDRed Skin should be made in writing via email hello@kindredskin.co.uk or via post to Kindred Clinic, 49 North View, Bristol, BS6 7PY. Complaints received in writing will be acknowledged by return email or letter within one week of receipt.

Children

Dr Hannah is a mum of two boys. She understands how hard it can be to find childcare and to prioritise yourself. However, it is with regret that children under the age of 14 cannot attend KinDRed Clinic. This is to ensure everyone’s safety and to ensure you can fully focus on your consultation and treatment.

Consenting to Treatment

Following your consultation and prior to treatment being undertaken, you will be asked to read and sign a consent form.

This form is not just a formality – it’s a record of you deciding to proceed with a procedure having considered the potential positive and negative outcomes and medical risks listed on the form and the impact they may have on your wellbeing.

In most cases, you will be emailed pre-care advice and the consent form in advance of your treatment so you can familiarise yourself with the document.

Refund Policy

We will always give you our honest opinion about the anticipated results following a particular treatment or course of treatments. However, everyone is different and a particular outcome cannot be guaranteed. This discussion forms part of the consent process. We cannot offer refunds if results have not met your expectation.

If you experience any unexpected outcome or complication, you will not be charged for any aftercare. Expert aftercare forms part of your treatment fee.

Gift Vouchers

Electronic Gift Vouchers can be purchased on our online booking system.

Gift Vouchers will have an expiry date of one year after initial purchase. Gift vouchers are non-refundable.

KinClub Membership

KinClub Membership includes the monthly payment of £199. This will be charged to the card you have registered on our booking system.

By joining the membership scheme, you are agreeing to pay £199 to Kindred Skin Aesthetics Ltd each month.

You will receive 12 treatments (1 a month) as outlined on our websites: www.kindredskin.co.uk/kinclub

You agree to sign up for a minimum period of 3 months. After 3 months, you may cancel by emailing hello@kindredskin.co.uk.

The membership will automatically end after 12 months. If you wish to renew, email hello@kindredskin.co.uk

We encourage you to space your treatments so that you enjoy a treatment approximately every 4 weeks (although you may space them 3-6 weeks apart). If you are unable to attend a monthly appointment (eg. prolonged travel or illness), please let us know as soon as possible.

Get Harley

Get Harley is a service that allows Dr Hannah to access a huge range of products from the best medical grade skincare brands in, order to create a truly bespoke skincare plan for you. By giving your verbal consent, Dr Hannah will share your telephone number and email address with Get Harley and you will receive communication from them about setting up an account in order to view and purchase your skincare plan. There is no obligation to purchase your skincare plan. You may stop communication from Get Harley at any time by replying to them directly. Get Harley’s Terms and Conditions can be found here: Terms For Supply of Products and Services | GetHarley

Kindred Clinic

In Bristol, Kindred Skin Aesthetics carries out medical aesthetics consultations and treatments at Kindred Clinic, 49 North View, BS6 7PY.

At Kindred Clinic, Kindred Skin Aesthetics Ltd rents treatment rooms to other allied health, beauty, aesthetics and wellness businesses. Kindred Skin Aesthetics Ltd has taken all reasonable steps to ensure that these businesses offer high quality treatments and that practitioners hold the relevant certificates, insurance and licences (where applicable). However, these other businesses remain totally independent of Kindred Skin Aesthetics Ltd. Some of the businesses within Kindred Clinic share an appointment booking platform but this does not indicate an association of any kind. Kindred Skin Aesthetics Ltd cannot be held in any way responsible for treatments carried out by other businesses within Kindred Clinic. Any communication, pre care queries, aftercare needs or complaints must be directed to the relevant business/individual within Kindred Clinic.

website Terms and conditions

What’s In These Terms?

These terms tell you the rules for using our Websitess www.kindredskin.co.uk and www.kindredclinic.co.uk (our Websitess).

These terms include information on the following:

• Who we are and how to contact us.
• By using our Websites you accept these terms.
• There are other terms that may apply to you.
• We may make changes to these terms.
• We may make changes to our Websites.
• We may suspend or withdraw our Websites.
• We may transfer this agreement to someone else.
• Applicability of the information on our Websites to users outside of the UK.
• You must keep your account details safe.
• How you may use material on our Websites.
• Do not rely on information on our Websites.
• We are not responsible for Websitess we link to.
• User-generated content is not approved by us.
• How to complain about content uploaded by other users.
• Our responsibility for loss or damage suffered by you.
• Exclusion of liability for digital content.
• How we may use your personal information.
• Uploading content to our Websites.
• Rights you are giving us to use material you upload.
• We are not responsible for viruses and you must not introduce them.
• Rules about linking to our Websites.
• Which country’s laws apply to any disputes?
• Our trade marks are registered.

Who We Are And How To Contact Us

www.kindredskin.co.uk  and www.kindredclinic.co.uk are websites operated by Kindred Skin Aesthetics Ltd (”We”). We are registered in England and Wales under company number 9858437 and have our registered office at 36 Burghley Road, Bristol, BS6 5BN

To contact us, please email www.kindredskin.co.uk or telephone us on 07794415413.

Kindred Skin is a trade mark UK00003968437

By Using Our Websites You Accept These Terms

By using our Websites, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Websites. We recommend that you print a copy of these terms for future reference.

There Are Other Terms That May Apply To You

These terms of use refer to the following additional terms, which also apply to your use of our Websites:

• Acceptable Use Policy which is set out below.
• Privacy Policy. You can find this on a separate link on our websites.

We May Make Changes To Our Websites And These Terms

We may update and change our Websites from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We amend these terms from time to time. Every time you wish to use our Websites, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 9^th April 2024.

We May Suspend Or Withdraw Our Websites

Our Websites is made available free of charge.

We do not guarantee that our Websites, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Websites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Websites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We May Transfer This Agreement To Someone Else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Websites Terms of Use.

Users Of Our Websites Based Outside The UK

Our Websites is directed primarily to people residing in the United Kingdom. We do not represent that content available on or through our Websites is appropriate for use or is available in other locations. If you are based outside the UK then you should check whether the content of this Websites is relevant or applicable in your country.

You Must Keep Your Account Details Safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details included above.

How You May Use Material On Our Websites (Intellectual Property Rights)

Our Websites and all intellectual property rights in it including but not limited to any content are owned or used under licence by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property.

You must not use any part of the content on our Websites or any of our intellectual property rights for commercial purposes without first obtaining a licence to do so from us and/or our licensors.

You are not permitted to use any of our trade marks (whether registered or unregistered) without our prior written approval.

You may print off one copy, and may download extracts, of any page(s) from our Websites for your personal use and you may draw the attention of others within your organisation to content posted on our Websites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If we provide you with consent to use any of our intellectual property rights, our status (and that of any identified contributors) as the authors of content on our Websites must always be acknowledged.

If you print off, copy or download any part of our Websites in breach of these terms of use, your right to use our Websites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do Not Rely On Information On This Websites

The content on our Websites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Websites.

Although we make reasonable efforts to update the information on our Websites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Websites is accurate, complete or up to date.

We Are Not Responsible For Websitesss We Link To

Where our Websites contain links to other Websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those Websites or resources.

User-Generated Content Is Not Approved By Us

Our Websites may include information and materials uploaded by other users of the Websites, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Websites do not represent our views or values.

How To Complain About Content Uploaded By Other Users

If you wish to complain about content uploaded by other users, please contact us using the contact details included above.

Our Responsibility For Loss Or Damage Suffered By You

Whether you are a consumer or a business user:

• we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation;
• different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and conditions above

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Websites or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our Websites; or
• use of or reliance on any content displayed on our Websites.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

Our Websites are for use by businesses and not consumers.

How We May Use Your Personal Information

We will only use your personal information as set out in our Privacy Policy

Uploading Content To Our Websites

Whenever you make use of a feature that allows you to upload content to our Websites, or to make contact with other users of our Websites, you must comply with the content standards set out in our Acceptable Use Policy

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Websites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our Websites a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload. If you are a licensee of such content you warrant that you have the right to sub-licence that content to us and our other Websites users.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Websites constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Websites if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use.

You are solely responsible for securing and backing up your content.

Rights You Are Giving Us To Use Material You Upload

When you upload or post content to our Websites, you grant us the following rights to use that content:

• to use, amend and copy and sub-licence those rights to other users of our Websites and third parties;
• where you are a licensee of that content, the right to sub-licence the rights listed above.